ESSENTIAL DUTIES AND RESPONSIBILITIES:
Directly supervises 1-4 associates and/or installation technicians.
- Adheres to and enforces the organization’s policies, procedures, Federal/State applicable laws and municipal regulations.
- Responsibilities include interviewing, hiring, road testing, and training associates.
- Responsible for new hire training and safety training.
- Job responsibilities also include resource planning, assigning, and directing work; appraising performance; rewarding and counseling employees; addressing complaints and resolving all depot concerns.
- Back filling for delivery driver absences (vacations, sick, replacement)
- Monitors employee timesheets in UltiPro to ensure compliance with Hours-of-Service Regulations (OP-201)
- Train and manage drivers to adhere to Xata guidelines.
- Inspects depot property, Receiver, Trucks, PAL devices, Xata, and all associated equipment for quality assurance, while using company approved Standard Operation Procedures (SOP’s).
- View all E-mails and respond as necessary in a professional and timely manner.
- Review DCI (Driver Check In) to plan resources to complete install, pulls, swaps, and call-in requests.
- Review completed trips report to ensure route completion, productivity, and to identify frequency adjustments.
- Review and approve all exceptions and make necessary frequency changes.
- Review completed service and installation activities while using company approved Standard Operation Procedures (SOP’s).
- Verify depot cylinders, bulk tanks, and parts inventory.
- Send daily Receiver reading levels to Praxair via website and receive liquid CO2 inventory in E-PAL.
- Review Digital Dashboard to update delivery schedule and schedules resources accordingly.
- Review installs & service schedule and communicates challenges to the Service Scheduler.
- Verifies CO2 transfers in the “Quality Product Tracking Log.”
- Files COA and delivery receipts from CO2 vendors in date order for quality assurance process.
- Weekly cycle counts in E-PAL
- Conduct weekly Safety Meetings while reviewing “Safety Alerts” and corporate safety topics.
- Reviews weekly KPI’s and Xata performance results with all associates. Hard brakes, speeding, and idle time.
- Keeps weekly communication board current with all OSHA, Safety, and Management correspondence.
- Keeps proper maintenance of tank and N2Gen inventory and sends non-operational units to RF1 (Milcarb) or RF2 (Memphis).
- Routes all new customers off the 999 statuses in Nu Routes.
- Verify inventory transfers are completed in E-Pal.
- Inspect all cylinder's dates and labeling, perform cylinder inventory and order if needed.
- Sends e-mail part request to shipping weekly or as needed.
- Purchase necessary depot supplies.
- Inspect all vehicles for supplies to ensure Safety and DOT compliance.
- Clean and inspect Depot to ensure Safety compliance.
- Reviews UltiPro for missing time punches and hours of services compliance.
- Forward service call request to Scheduler to create case number for ticket creation.
- Submit trip records if driving an apportion plated vehicle (1st and the 15th)
- Review and approve timesheets for payroll.
- Fax monthly Safety topic sign-off sheet to the District Safety Manager.
- Complete Monthly Safety Assessment Audits (which include OSHA, VKPI, and DOT compliance requirements).
- Complete End of Month Inventory.
- Review vehicle PM Schedules and coordinate service work with Ryder/Penski.
- Submit End of Month Mileage in Digital Dashboard.
- Must follow all P-Card company policy requirements.
- Associate Performance reviews and Driver Required Training
- Complete Ride-A-longs while reviewing the Smith System process.
- Complete VK inspections on Bulk Trucks, if certified.
- Ability to lead and motivate subordinates through a positive safety first, goal oriented, and productive mindset.
- Ability to read, analyze and interpret established SOP’s, technical procedures, or governmental regulations.
- Excellent verbal and written communication skills. Have the ability to communicate effectively (verbally and by email) all SOP’s installation challenges to the Scheduler, Sales, Ops. Managers, and Safety Departments.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Strong organizational and multi-tasking skills
- Have basic knowledge of the permitting procedures, where applicable.
- Basic mathematical skills – addition, subtraction, multiplication, percentages, decimals, and division.
- Basic Microsoft Office computer skills
- Experience using UltiPro, Digital Dashboard, E-Pal, Nu Routes, Microsoft Office products, to assist the depot management preferred.
- Experience with Hazardous Material and pressurized gas systems preferred.
EDUCATION AND TRAINING:
- High school diploma or general education degree (GED).
- Associates degree or bachelors preferred.
- Must be at least 21 years of age.
- A minimum of two years' experience as a supervisor preferred.
- Minimum of 1-year commercial driving experience in a similar vehicle in the past 3 years.
- Must have a clean driving record that meets NuCO2’s Safety Point System.
- Strong mechanical ability and basic knowledge of building construction process required.
- Previous experience in plumbing, cable installation, or construction experience preferred.
CERTIFICATES, LICENSES, REGISTRATIONS:
- CDL – Minimum Class B
- HAZMAT and Tanker endorsements
- Tanker endorsement
- No air brake restrictions
- Medical Card required.
- Maintain Boiler License where applicable.
- Will interact with all levels of the organization as well as external customers.
COMMUNICATION AND COGNITIVE ABILITIES:
- Follow all Safety Requirements and procedures.
- Have integrity in all aspect of the job.
- Have the ability to properly communicate with all levels of management, peers, and the customers in a professional and courteous manner.
- Willingness/enthusiasm for accepting responsibility and accountability; An “ownership mentality”.
- Have strong problem-solving ability and work ethic.
- Independent worker.
- Ability to deal effectively with ambiguity.
- Achievement/results driven.
- High-energy individual.
- Ability to foster strong relationships with colleagues/customers.
- Recognized as a source of expertise.
- Must be able to wear all required PPE, (Hard hats, safety glasses, ear protection, steel toed boots, and gloves as required).
- Must be able to direct lift up to 55 lbs. and frequently maneuver (pull/push) 56 - 175 lbs.
- Must be able to occasionally maneuver an appliance dolly with a CO2 tank weighing up to 750 lbs. and 6 ft. tall using a handcart.
- Ability to climb in and out of truck multiple times a day.
- Ability to climb ladders and work in confined spaces while reaching over head.
- Frequent walking, standing, kneeling, and crawling.
- Must be able to work at different height levels.
- Must be able to work in an outside environment while tolerate extreme temperatures (hot or cold depending upon season and depot location).
- Have the ability pull and retrace a fill hose with distances up to 100 feet.
- Must be able to wear company required uniforms.
- Reference “Essential Physical job demands document” attached below.
- Leader: Inspires teammates to follow them
- Team Player: Works well as a member of a group
- Functional Expert: Considered a thought leader on a subject
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Self-Starter: Inspired to perform without outside help
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Goal Completion: Inspired to perform well by the completion of tasks
- Technical/other training
- High School
- 1 year: Supervisory, Commercial driving and experience of installation and/or Technician
Licenses & CertificationsRequired
- X Combined
- Medical Card
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)